1. Apart from buying from Dariush Carpet site, can I register my order in any other way?

For the convenience of you dear ones, Dariush carpet has provided the possibility that in addition to ordering online, you can prepare your desired product by visiting the company, Instagram page, telegram or by phone 03155032.

2. How to register an order on the site?

Products -> Product selection -> Determine the number and specifications -> Add to cart -> Settlement -> Complete the requested information (details, address, phone, etc.) -> Select payment method - > Payment operations -> Complete the purchase -> Register the order and receive the purchase tracking code

3- How can I pay for the order?

Users can pay for the order online through the internet portal and using all Shtab member bank cards. In addition to online payment, customers can also pay for the delivery of the order on the spot.

4- How can we choose a carpet with a design that suits our home decoration in our absentee purchase?

Just call 03155032 and send a picture of your desired location to our consultants to benefit from the advice of our experts.

5- How to send products?

It is sent as a pre-rent or post-rent through reputable carriers by issuing a bill of lading and an official insurance policy.

6- Internet payment may be unsuccessful but the amount has been deducted from my account?

The transfer of funds to the bank may be incomplete due to a disruption in the banking portal; In this case, the money will be automatically returned to your account within a maximum of 72 working hours. It is emphasized that in this case, you do not need to contact Dariush Carpet Support.

7- What should I do if I am not connected to the bank portal when paying?

If you do not connect to the banking portal or an error occurs, you can register your order by phone at 555032-031.

8- How many days is the delivery time after registering the order?

Delivery time for customers varies between 9 to 12 days.

9- Can I receive the product I ordered online in person?

Since one of the goals of Dariush Carpet Online Store is to reduce unnecessary trips, it is not possible to deliver online orders in person in the store.

10- What should I do if the product I bought had a technical defect or damage?

Call the after-sales service unit at 555032-031. (Carpet replacement from the time of delivery of the goods up to 72 hours, provided that the goods are not crumpled and new and only at the discretion of Dariush carpet experts, and after the mentioned period or in case of corrosion, it will not be possible to change the goods in any way.)

11- If the product is returned, when and how will the paid amount be deposited?

When the product is returned, after expertise and approval of the after-sales service unit, the necessary coordination is made with the customer to return the order amount and the amount will be refunded to the customer's account within 72 working hours.